A small coffee shop administered a net promoter score survey to 17 customers. Here are the results

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A small coffee shop administered a net promoter score survey to 17 customers. Here are the results of the survey:

Compute the NPS for the coffee shop.

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Managing Supply Chain and Operations An Integrative Approach

ISBN: 978-0132832403

1st edition

Authors: Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W Webb

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Question Posted: Nov 28, 2015 07:01 AM

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A small coffee shop administered a net promoter score survey to 17 customers. Here are the results

Question:

13508 455166 0 618131

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Using the table provided in the question we se...View the full answer

Managing Supply Chain and Operations An Integrative Approach

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