All of a Balanced Scorecards measures for processes should be fully controllable by people who perform the
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An organization will want to include measures that monitor customers perspectives on processes even ...View the full answer
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Related Book For 
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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