Although we do not feel that we are to blame for the delay in delivery of the hardwood floors about which you complained, we are willing to give you a 10 percent discount on the total cost of this shipment. This should offset your pain caused by the delay of 10 weeks due to the container cargo disruption of all imported goods from China. Your hardwood floors won’t arrive for one more week, and once again, we apologize for the delay. Thank you for your business.