An Internet service provider (ISP) measures the proportion of peak period time when a customer is likely

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An Internet service provider (ISP) measures the proportion of peak period time when a customer is likely to receive busy signals. Data on the number of busy signals received from samples of 500 calls over a 30-day period can be found in the worksheet C16P8 in the OM4 Data Workbook. Construct and interpret a p-chart for these data.
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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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