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business
business communication

Questions and Answers of Business Communication

Display the following dateline, inside address, salutation, and text as(a) A letter using full block format and open punctuation,(b) A letter using modified block format with indented paragraphs and
Prepare a memo to your instructor describing the advantages and features of the simplified letter format.
Visit the Postal Service website (www.usps.com) or your local post office to learn the difference between certified mail and registered mail. Then, address an envelope (or paper cut to the
Correct the following memo headings: a) TO: Ebony Cartier FROM: Seth Maas Subject: Fiscal Year Closing Procedures Date: June 1, 201- b) 201- June 09 SUBJECT: Vacation Requests TO: Department
If a writer presents the best news (main idea) in the opening paragraph of a message, why should the receiver read the rest?
Name and explain the four sections of the direct plan.
Which of the following paragraphs would be more appropriate for the sales appeal of a request approval? Explain why. Mr. Williams, I want to invite you to our annual sale. We have many new appliances
What can the sender of a message do to increase the changes that a message requesting information about a person will be answered fully?
What benefits can be gained from an effective sales appeal in an adjustment message?
Claims and condolences concern negative or unpleasant circumstances. Why are they written using the direct plan?
How can the writer of a message of appreciation “do more than is expected”?
Write a message subject line to present the main idea for each of the following situations: a) You’re ill and will miss class today. The assignment that’s due is attached to your e-mail. b) You
Describe a circumstance that would require a businessperson to transmit an unsolicited negative message. For this circumstance, explain the plan of organization that you would use and justify your
What three questions can you ask yourself to decide if an indirect plan is the best choice for a negative message?
Why does the message receiver’s culture affect the choice of direct or indirect plan for communicating negative messages?
Discuss the importance of using the you-viewpoint for effective communication of negative messages.
What are two important advantages of using the indirect plan for bad news messages?
List and discuss the five major parts of the indirect plan outline and guidelines for developing each part.
Describe three situations that would require a businessperson to use the indirect plan for a negative message.
Explain the placement of the logical explanation and the negative news if a message follows the direct plan.
Compare and contrast the indirect and direct plans for negative messages.
Over a 24-hour period, record oral and written messages that you heard, read, or saw (whether in person or from the newspaper, radio, television, or Internet). Make a list of these messages and the
Working with three classmates with two on each side of the issue, debate the ethics of using the indirect or the direct plan for negative messages.
Select the most effective plan for developing negative messages (direct or indirect) for the following situations and justify your choice. a) A routine meeting is canceled. b) A customer’s
Pair with a classmate and discuss why the indirect plan for communicating bad news usually has an advantage over the direct plan, even in low-context countries like the United States. Be prepared to
Write an effective opening buffer for the following situations. Add necessary details for your buffer. a) Your teacher must tell a student that another failing test grade will result in a failing
Reword the following logical explanations for a negative message so that each has positive rather than negative words and tone. Consider what can be done rather than what cannot. Add necessary
Explain why each of these statements is not an effective way to convey the negative message. a) I am sorry I must refuse your request. b) Therefore, following company policy seems to be the best
Your instructor has asked you to speak to the faculty club at your school. Your speech is to be about the benefits of membership in student organizations. You are unable to make the presentation.
Explain why a persuasive message usually is written using the indirect plan.
Are the objectives the same for all three stages of collection messages? Explain your answer.
What are the two purposes of a persuasive message?
Describe different techniques that a sender may use to gain a receiver’s attention in a persuasive message. Give an example of a situation in which each of these techniques can be used
What organizational plan is most effective for persuasive messages? What are the four basic elements of this plan?
Explain why the following paragraph would be ineffective as the opening paragraph of a letter to Dawn trying to persuade her to take on the responsibility of membership committee chair for the
Explain why the following paragraph would be ineffective in closing a persuasive request message. Rewrite the paragraph to be more effective.
More organizations and businesses are sending sales messages to potential customers through e-mail. This method of reaching the intended customer base has had an unintended result—hostility toward
In your marketing class, you have been reading extensively that more and more work in this field is done in a collaborative environment. Your course syllabus indicates that you will have three graded
Rewrite the following opening sentences of persuasive messages to attract the receiver’s attention. You may use any appropriate attention-getting technique identified in the chapter to make these
Write a persuasive article for your school newspaper convincing students to participate in the upcoming election of officers for the Associated Student Government. Provide appropriate details in the
What can a researcher do to create a comfortable, supportive environment for a personal interview?
How does the purpose of an executive summary differ from the purpose of a letter of transmittal?
Why is the choice of format important with a formal report?
Name and describe the nature of the three common informal report types described in this chapter.
What five steps are followed when conducting business research?
How can a report writer meet the needs of both primary and secondary readers? Give a specific example.
Give an example of a “skip-and-jump” survey question. Why should this type of question be avoided?
Indicate what would be (a) An appropriate statement of the problem (b) An appropriate list of factors for comparative research of the relative cost-effectiveness of using paper towels, cloth
The small company for which you work manufactures and sells camping equipment. Recently, the company’s management team decided to expand its sales efforts to include e-commerce. Barbara Kramer, the
Refer to the Let’s Talk Business feature that opens this chapter. Decide whether each of the proposals discussed there would be internal or external, unsolicited or solicited, and formal or
How can a performance appraisal help a worker? The worker’s organization?
In what way(s) does a well-written RFP benefit the organization that issues it? How does it benefit the organization that responds?
How does the Attention/Interest/Desire/Action plan (described in Chapter 9) for writing persuasive messages apply to writing an unsolicited internal proposal? [349]
How does the purpose of a proposal’s cover letter or memo differ from the purpose of a proposal’s summary?
Assume you want to start a business in the community in which your school is located. What resources are available to you—locally or through the Internet—as you approach the task of drafting a
What purposes do policy manuals serve in organizations?
What is the inverted pyramid format? Why is it used when composing news releases?
Work with three or four of your classmates to develop a job description for business communication students. Then, prepare a performance appraisal that discusses how or whether you meet the
You volunteer at a Boys and Girls Club in your community. The playground equipment at the club is old and potentially unsafe. You’ve decided to explore the possibility of applying for foundation
What are three ways that visual aids complement your business reports?
Give an example of inserting a type of multimedia in a slide presentation and give the purpose.
Assume that you are preparing a visual aid that will not fit on the page with the text that relates to it. Where would you place this visual aid in the report?
You are writing a formal report that includes a variety of visual aids: three tables, a pie chart, a bar chart, and an organization chart. (a) If you are using APA style, explain how you would label,
You have a large amount of numeric data to include in your report. What type of visual aid would be most appropriate? Why?
You have seven items to compare differences in quantities. What type of chart would you prepare? Why?
Describe a purpose for using these illustrations in a presentation: (a) poster, (b) diagram, and (c) picture.
Explain two flaws in development of graph charts that could mislead the reader.
What is the main consideration in deciding how many slides to include in an oral presentation?
Use the Internet to locate an annual report or other written report from a major corporation that includes visual aids. Write an analysis of the report, including the following information: name of
Describe the presentation aid that you would construct to best illustrate the data for each of the following situations. Create your own title for each one. Write what you would say to introduce the
Construct a chart that compares projected online retail spending for selected items in 2012 with actual expenditures for these items in 2007. Add a figure number, proper title, and source note using
Create a word table that(a) Defines two types of tables, four kinds of charts, and two multimedia presentation aids. Use the APA style to format and place the number and title of the table. Assume
Prepare a visual aid that shows the steps in developing an oral presentation.
Construct a graph for the following data. Include appropriate content, placement, and format for the number of the visual (assume it is the first visual in a report), title, and source note. Assume
Select and construct a graph a graph for a chart that shows Student Housing at Be Smart University for 2010. Use PowerPoint to construct this chart for an oral presentation and to enter the header
Plan a ten-minute presentation on a topic about which you are knowledgeable—a hobby, a task, a vacation trip, a part-time job, directions to complete a task, or other topic. In planning the
With a partner from your class, study Chart A and Chart B in Figure 12.14, page 390. Predict what the appearance of the quarterly variation will be if the graph y-axis starts at zero and increases in
What factors in the business environment have created a demand for employees with a high level of soft skills?
What four options do people have when faced with conflict? Explain.
Is conflict always unhealthy? Why or why not?
What are two challenges a virtual team faces that other types of teams do not?
Briefly describe what a meeting leader and participant should do before, during, and after a meeting.
Define team writing and explain how teams approach the three-step writing process.
Identify at least five soft skills that employers are seeking in their prospective employees.
What impression does a passive communicator project to his or her receivers? An assertive communicator? An aggressive communicator?
List four guidelines that mobile phone users should observe.
Give an example of a situation for which you would use an open-ended question and give the reasons this type of question would be appropriate for the situation.
Give one advantage and one disadvantage of an open-ended question and one advantage and one disadvantage of a closed-ended question.
Give an example of a social business situation and what your goal might be in attending the function.
Should you ever give unsolicited constructive feedback? Why or why not?
You have been asked to build a team that will be raising money for scholarships at your school. Which type of team do you think would be most effective for this task? Which personal characteristics
For each of the following situations, give a verbal and nonverbal example of a passive response, an aggressive response, and an assertive response.1. You bought a new gas grill at the local discount
For each of the following situations, give a verbal and nonverbal example of a passive response, an aggressive response, and an assertive response. a. You bought a new gas grill at the local discount
Why do employers rate listening as one of the top skills they expect employees to have?
Discuss five ways nonverbal messages could be presented in a positive manner when interviewing for a supervisory position in a business organization.
What advice could you give to a friend who confides in you that he or she has difficulty concentrating in a class taught by a faculty member for whom English is not a first language?
If you are in a meeting and the speaker is saying something but his or her facial expressions and tone of voice seem to be saying something else, would you believe the words or the nonverbal cues?
Identify three internal stimuli and three external stimuli that have prevented you from being an effective listener in the past.
List four examples of feedback you can give to a speaker that would indicate you understand his or her message.
List and explain the four characteristics of nonverbal messages. What nonverbal messages might students be sending if (a) They were leaning forward in their seats during the instructor’s lecture

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