Cold Zone Mechancial Inc. manufactures cooling units for commercial buildings. The price and cost of goods sold for each unit are as follows:
Price .............$ 63,500 per unit
Cost of goods sold ........ 36,000
Gross profit ..........$27,500 per unit
In addition, the company incurs selling and administrative expenses of $ 240,940. The company wishes to assign these costs to its three major customers, Good Knowledge University, Hot Shotz Arena, and Break-a-Leg Hospital. These expenses are related to three major nonmanufacturing activities: customer service, project bidding, and engineering support. The engineering support is in the form of engineering changes that are placed by the customer to change the design of a product. The budgeted activity costs and activity bases associated with these activities are:

Activity- base usage and unit volume information for the three customers is as follows:

Instructions
1. Determine the activity rates for each of the three nonmanufacturing activity pools.
2. Determine the activity costs allocated to the three customers, using the activity rates in (1).
3. Construct customer profitability reports for the three customers, dated for the year ended December 31, 2014, using the activity costs in (2). The reports should disclose the gross profit and income from operations associated with each customer.
4. Provide recommendations to management, based on the profitability reports in(3).

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Activity Budgeted Activity Cost Activity Base Customer service Project bidding Engineering support $ 85,800 63,640 91,500 $240940 Number of service requests Number of bids Number of customer design changes Total costs Good Knowledge Hot Shotz Break-a-Leg ArenaHospial Total 264 86 183 36 University Number of service requests Number of bids Number of customer design changes Unit volume 50 31 38 19 15 25 12 170 40 120