Consider Managerial Practice and the discussion of Steinway’s approach to achieving top quality. To get a better idea of the craft oriented production process. Visit www.stelnwacom/factorytours.html. However, Steinway also uses automation to produce the action mechanisms, a critical assembly in the grand pianos. Given the overall image of a Steinway piano, a very pricey hand-crafted object of beauty, what do you think of the use of automated equipment? Do you think it is a mistake to use automation in this way?