Customers are generally involved in the service delivery process. What are some negative consequences associated with customer

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Customers are generally involved in the service delivery process. What are some negative consequences associated with customer interaction in the service operation?

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Managing Supply Chain and Operations An Integrative Approach

ISBN: 978-0132832403

1st edition

Authors: Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W Webb

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Question Posted: Nov 28, 2015 06:59 AM

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Customers are generally involved in the service delivery process. What are some negative consequences associated with customer

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Managing Supply Chain and Operations An Integrative Approach

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