Describe what a service level agreement is and how it should be used in a procurement process.

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Methods of IT Project Management

ISBN: 978-1557536631

2nd edition

Authors: Jeffrey Brewer, Kevin Dittman

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Question Posted: Apr 21, 2016 05:33 AM

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Describe what a service level agreement is and how it should be used in a procurement process.

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In most IT procurement contracts a set of specific quality metrics are created and monitored which i...View the full answer

Methods of IT Project Management

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