Discuss why Demings 14-point program was rejected by U.S. firms but embraced by the Japanese following World

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Discuss why Deming’s 14-point program was rejected by U.S. firms but embraced by the Japanese following World War II.
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Service Management Operations Strategy Information Technology

ISBN: 517

8th Edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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