Do you agree with the PZ&B service quality dimensions? Can you think of other dimensions in services?

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Managing Supply Chain and Operations An Integrative Approach

ISBN: 978-0132832403

1st edition

Authors: Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W Webb

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Question Posted: Nov 28, 2015 07:11 AM

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Do you agree with the PZ&B service quality dimensions? Can you think of other dimensions in services?

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The PZB dimensions are based on research and have ...View the full answer

Managing Supply Chain and Operations An Integrative Approach

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