Due to county and state budget cuts Archer County Courthouse now has only two clerks and two

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Due to county and state budget cuts Archer County Courthouse now has only two clerks and two typists and expects to process 40 drivers/hour. What is the current labor utilization of each labor type and where is the bottleneck in this three-stage process? What is the impact of your analysis on customer service? How might the job and process design be improved?
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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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