Early in my consulting career I was sent to a client organization with the goal of interviewing the only person in the organization who knew how the accounts receivable system worked, and developing documentation for that system (nonexistent at the time) The interviewee was on time, polite, and tol...

1 Being the single person who understands the system is a powerful posi ...

Early in my consulting career I was sent to a client organization with the goal of interviewing

Question:

Early in my consulting career I was sent to a client organization with the goal of interviewing the only person in the organization who knew how the system worked, and developing documentation for that system (nonexistent at the time).
The interviewee was on time, polite, and told me absolutely nothing of value about the system, despite my best efforts over several interview sessions. Eventually, my manager called me off this project, and our attempt to document this system was abandoned. Roberta Roth

QUESTIONS:
1. Why do you suppose the interviewee was so uncooperative?
2. Can you think of any ways to avoid this failed outcome?

Accounts Receivable
Accounts receivables are debts owed to your company, usually from sales on credit. Accounts receivable is business asset, the sum of the money owed to you by customers who haven’t paid.The standard procedure in business-to-business sales is that...