Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service

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Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area.

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Supply Chain Management A Logistics Perspective

ISBN: 978-0538479196

9th edition

Authors: John coyle, John Langley, Robert Novack, Brain Gibson

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Question Posted: Aug 22, 2015 03:30 AM

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Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service

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The four traditional dimensions of customer service from a logistics perspectivetime dependability convenience and communicationsare essential conside...View the full answer

Supply Chain Management A Logistics Perspective

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