Evaluate Sue's reaction to the problems at every stage. Was the bank's service recovery successful?

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Operations management

ISBN: 978-0273731603

6th edition

Authors: Nigel Slack, Stuart Chambers, Robert Johnston

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Question Posted: Jul 02, 2016 03:28 AM

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Evaluate Sue's reaction to the problems at every stage. Was the bank's service recovery successful?

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Problem Sues response One cheque book arrived after 9 days Sue was not told of this problem Business ...View the full answer

Operations management

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