Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the

Question:

Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training?

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

See More Books

Question Posted: Sep 17, 2015 02:48 AM

See More Questions

Why is process thinking important in operations management? Thinking of yourself as an operations manager for your education, how could process thinking improve your performance as a student?
Search the Web for either (a) an organization that has defined its sustainability strategy and policy, and give examples of how they are implementing it, or (b) an organization that has received...
Provide some examples similar to those in Exhibit 1.3, and explain the degree of goods and services content for these examples. Exhibit 1.3 Examples of Goods and Service Content Medicine Prescription...
Write a recursive program to draw plasma clouds, using the method suggested in the text.
(a) What are the three aspects of maximizing the power of a t-test? (b) What are the three aspects of maximizing the power of a correlation coefficient?
a. Ingenuity b. Practicality LO.1
How can employers manage confl ict?
During your examination of the financial statements of Martin Mfg. Co., a new client, for the year ended March 31, 20X0, you note the following entry in the general journal dated March 31, 20X0: Your...
The IASB Chairperson made the following comments on the new accounting standard on Accounting for Leases: i) The new accounting standard for leases will not be popular with everyone. For example, the...
A(n) _____________________ is an environment that contains all of the tools and features you need to create, run, and test your programs. a. GUI b. IDE c. UDE d. User interface
Explain how operations management activities affect the customer experiences described in the Museum of Science + Technology anecdote at the beginning of this chapter. What moments of truth would a...
Do you think you will be working in manufacturing or services when you graduate? What do you think will be the role of manufacturing in the U.S. economy in the future?
DeAnne Company produces a single product. The company's variable costing income statement for August appears below: The company produced 35,000 units in August and the beginning inventory consisted...
The following information summarizes the activities in the Mixing Department for the month of March. Beginning inventory 1 , 0 0 0 units, 8 0 % complete Started and completed 2 4 , 5 0 0 units Ending...
What is your recommendation for the maximum size of coarse aggregate for the following situation? A continuously reinforced concrete pavement cross section contains a layer of No. 6 reinforced bars...
On January 1, 2024, Winn Heat Transfer leased office space under a three-year operating lease agreement. The arrangement specified three annual lease payments of $72,000 each, beginning December 31,...
A closed square pyramid tank (base width: 6.0 m; height 3.0 m), sitting on its square base, has a 1.0 m depth of water. Suppose this tank is inverted (turned upside down) and is made to stand on its...
P.4.3 Apply a Taylor series expansion to a mixed backward formula for the first derivative: (Ux)i = 1 Ax (aui-2+ bui-1 + cu + dui+1) Derive the family of second order accurate formulas and the...
Consider the financial system of a country like Japan for example and discuss which ingredients we may have to include in a model that can address the reason for the observed recurrent financial...
Express these numbers in standard notation. a. 2.87 10-8 b. 1.78 1011 c. 1.381 10-23
_____ is an assessment of general intelligence or of some type of aptitude for a particular job.
What types of defects or errors might the following organizations measure and improve as part of a quality or Six Sigma initiative? a. A department store such as Wal-Mart or Macys b. Walt Disney...
Explain how each of the 7 QC Tools would be used in the five phases of the Six Sigma DMAIC problem solving approach. For example, in which phase(s) (Define, Measure, Analyze, Improve, or Control)...
Which of the Seven QC Tools would be most useful in addressing each of the following situations? Explain your reasoning. a. A copy machine suffers frequent paper jams and users are often confused as...
Entries for equity investments: 20%50% ownership On January 6, 20Y8, Bulldog Co. purchased 25% of the outstanding common stock of $159,000. Gator Co. paid total dividends of $20,700 to all...
Comprehensive Project for WACC and NPV Company A is considering a 4 - year project. They own a piece of land that could be sold for $ 1 0 0 , 0 0 0 . They hired an engineer to evaluate it and she has...
AR by Company To see companies within a particular country, elther click on that country or use the search field in the upper left corner. To return to the map's global view, click on the Home icon...

Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the

Question:

Step by Step Answer:

Serviceproviders need technicaloperations skills plus human i...View the full answer

OM operations management

Students also viewed these Management Leadership questions