Following is a random- order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.
Following is a random- order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.

Required
For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from thelist.

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Performance Measures Internal business proces Customer Leaming and growth Financial Percentage of defective-product units Returm on assets Number of patents Employee turnover rate Net income Customer profitability Percentage of processes with real-time feedback Retum on sales Average job-related training-hours per employee Retun on equity Percentage of on-time deliveries by suppliers Product cost per unit Profit per salesperson Percentage of error-free invoices Customer cost per unit Earnings per share Number of new customers Percentage of customers retained Strategic Objectives Acquire new customers Increase shareholder value Retain customers Improve manufacturing quality Develop profitable customers Increase proprietary products Increase information-system capabilities Enhance employee skills On-time delivery by suppliers Increase profit generated by each salesperson Introduce new products Minimize invoi ce-e rror rate