For each of the following areas, define appropriate quality characteristic(s) and parameters and indicate the hypotheses that

Question:

For each of the following areas, define appropriate quality characteristic(s) and parameters and indicate the hypotheses that you would test:
(a) Effectiveness of a hospital in satisfying patients, employees, and shareholders (note that different hypotheses may apply for each category)
(b) Efficiency of a health care facility
(c) Effectiveness of a call center
(d) New product development time and costs in the semiconductor industry