Golding Bank provided the following data about its resources and activities for its checking account process:

Required:
1. Calculate the capacity cost rate for the checking account process.
2. Calculate the activity rates for the four activities. If the total number of statements issued was 20,000, calculate the cost of the issuing statements activity.
3. What if process improvements decreased the number of customer inquiries, leading to a 10 percent reduction in check processing hours and a $10,000 reduction in total resource costs? Update all the activity rates for these changes in operating conditions.

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Resources Activities Time per Unit 0.20 hr 0.10 hr 0.05 hr 0.15 hr Activity Driver Supervision Phone and supplies Salaries Computer 70,000 90,000 275,000 25,000 $460,000 25,000 Processing account:s Issuing statements Processing transactions Answering customer inquiries No, of accounts No. of statements No. of transactions No. of inquiries Total Total check processing hours (practical capacity)