Greenhouses Inc. owns and operates a greenhouse in rural Nova Scotia. On a busy Saturday in early spring a customer, Xavier Donnelly, tripped over some bags of potting soil and fell onto a table where large plants and shrubs are repotted. Xavier suffered a severe gash to his right arm and a large bruise on his forehead. The way in which accidents and other incidents are handled can have a significant impact on the ultimate cost of a claim. How should the employees of Greenhouse handle Xavier’s accident? Outline the steps that they should take in this situation.