How do various social media impact an organizations CRM methods? Should firms use social media for attracting

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How do various social media impact an organization’s CRM methods? Should firms use social media for attracting new customers?

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Management Process

ISBN: 978-0201822939

4th Edition

Authors: Lee Long

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Question Posted: Jun 29, 2012 06:56 AM

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How do various social media impact an organizations CRM methods? Should firms use social media for attracting

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Firms can use social media sites to create user forums where technical support and othe...View the full answer

Management Process

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