How might you best motivate a service employee - by empowerment, by engagement or by money? Discuss,

Question:

How might you best motivate a service employee - by empowerment, by engagement or by money? Discuss, and justify your response. (40% of the mark) b) If a complaint from a customer to a supplier is considered a gift, then why do organisations not receive more of them? Discuss, and justify your response. (60% of the mark)