How well did managers at the Bureau address various political and social challenges?

In January 2006 Frank Lanza, Director of the Filing Compliance Bureau (hereafter, the Bureau) of the California Franchise Tax Board (www.ftb.ca.gov; the Board) and Mary Yessen, Section Manager for the Bureau’s Integrated Non-filer Compliance Business Section, were discussing next steps in the analysis of data collected from many sources, in order to identify Californians who were not paying their fair share of state income taxes. In December the Bureau had won an award from the Center for Digital Government for its Integrated Non-Filer Compliance (INC) system project. “After all our hard work, that award is well deserved,” said Yessen. “Absolutely!” Lanza replied. “However, let’s not rest on our laurels. There are decisions to be made regarding the latest pilot project.”