In addition to the information concerning product availability, ABBA collected the following data concerning service performance: Late

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In addition to the information concerning product availability, ABBA collected the following data concerning service performance:
Late delivery—6 percent
Damage—1 percent
Incorrect documentation—4 percent
Assuming these are the critical attributes for perfect orders, how well did ABBA perform?
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Related Book For  book-img-for-question

Managing Operations Across the Supply Chain

ISBN: 978-0078024030

2nd edition

Authors: Morgan Swink, Steven Melnyk, Bixby Cooper, Janet Hartley

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