Joo Mi Kang, a recent immigrant from South Korea, is a brilliant programmer who continues to impress everyone with her technical innovations. Unfortunately, she usually doesn't do a good job of documenting her code, an admittedly tedious process in which programmers are supposed to write descriptions of what they've created and explain how it works so that other people can come in later and fix it if needed. You suspect from seeing some of her e-mails that she has trouble writing in English. What should your first step be?
a. Send her an e-mail reminding her of the need to document her code; attach a copy of her job description.
b. Suggest that she find a tutor to help her develop her English skills.
c. Visit her in her office and discuss the situation; ask if she understands the importance of documenting her code and whether she has encountered any difficulty in doing so.
d. Assign several other programmers the task of pitching in to take care of her documentation chores.