Let's go back to the ongoing case you selected. This will be either your current employer, a
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Strategy Planning Questions
1. What changes do you anticipate coming that will affect your business? Describe the top three changes that could destroy your business or leap-frog it into new levels of success
2. Calculate the lifetime value of your customer using today's dollars. Develop a strategy for capturing more "share of the customer." What policies, processes, actions, or changes would you plan to keep your organization healthy and prosperous?
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Related Book For
Customer Service Career Success Through Customer Loyalty
ISBN: 978-0133056259
6th edition
Authors: Paul R. Timm
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