Managers increasingly use a mixture of financial and non-financial measures for organizational performance.

REQUIRED
In the following list of performance measures, identify those that are financial (F) and those that are nonfinancial (N).
___ A. Customer satisfaction ratings
___ B. Market share
___ C. Operating margin
___ D. Return on sales
___ E. Annual average purchase amount per customer
___ F. Defect rate
___ G. Normal spoilage
___ H. Labor efficiency variance
___ I. Number of new products developed annually
___ J. Revenues from new products introduced this year