MULTIPLE CHOICES
1. Which of these tasks is NOT one of the skills of effective virtual leadership?
a. Building and fostering relationships to help individuals work together.
b. Having a central office in the corporation's building so employees see you.
c. Recognizing cross-cultural differences
d. Understanding how to adapt in-person leadership techniques to a virtual setting.
2. What is Customer Relationship Management?
a. A computer program that sends customers surveys.
b. The practice of monitoring customer support calls for quality service.
c. A tracking system for contacts, client leads, and deals.
d. A business that provides counseling services.
3. Which of these steps is one for leaders building a virtual workforce to follow?
a. Evaluate the learning curve
b. Identify technology used and methods of communication.
c. Map out virtual workforce.
d. All of the above.
4. What is a virtual organization?
a. Communities of individuals that collaborate and work from various locations.
b. An idea for a company that has not yet been created.
c. An organization that is solely an Internet business (i.e. Google)
d. A company that makes virtual video games.
5. Which of these programs is typically used by virtual organizations to hold conferences?
a. Twitter
b. Campfire
c. WebEx.com
d. b and c
6. A clothing manufacturer based in California decides that it is more cost effective to hire a Chinese company to sew and compile its line of clothing and then ship it back to America for distribution. This is an example of what practice?
a. A virtual workforce
b. A sweatshop
c. Outsourcing
d. Exporting
7. When would you telecommute?
a. When you need to go into the office to pick up contracts.
b. When you move to another part of the country.
c. When you live a block away from the office.
d. When you find a new job.
8. Which of these elements is NOT part of the virtual leader's process of evaluating the learning curve of his or her virtual workforce?
a. Surveying all members of the workforce to see who needs what training.
b. Tailoring a training program to the needs of his or her workforce.
c. Conducting webinars.
d. Being sensitive to individuals' needs and various levels of technological competence so that no one is left behind.
9. Why is it important for virtual leaders to utilize an understanding of emotional intelligence?
a. A virtual leader may not see his or her employees frequently, so he or she must be sensitive to the personal differences that he or she does notice in order to develop better relationships with employees
b. Many virtual leaders act as confidants to their employees in a virtual workforce since they are so close in proximity as well as in business.
c. Since many employees in a virtual workforce may not meet, a good virtual leader will find other ways to build commonality and shared group values to bring these members together.
d. a and c
10. Why is Jet Blue a great example of a virtual organization?
a. Because their planes fly all over the world.
b. Because their customer service representatives work from home.
c. Because they only offer e-tickets.
d. Because they allow you to book your flight online.