One objective of the ZOCS project was to reengineer processes to provide improved customer service. How was

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One objective of the ZOCS project was to reengineer processes to provide improved customer service. How was this done?

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Managing Information Technology

ISBN: 978-0131789548

6th edition

Authors: Carol Brown, Daniel W. DeHayes, Jeffrey A. Hoffer, Wainright E. Martin, William C. Perkins

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Question Posted: Oct 25, 2016 10:10 AM

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One objective of the ZOCS project was to reengineer processes to provide improved customer service. How was

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As far as we can see from the case little attention was given ...View the full answer

Managing Information Technology

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