One or your colleges overall goals is customer satisfaction. In light of that goal, match each of

Question:

One or your college’s overall goals is customer satisfaction. In light of that goal, match each of the following stakeholders’ perspectives with the appropriate objective:

Perspective

1. Financial (investors)

2. Learning and growth

3. Internal business processes

4. Customers

Objective

a) Customer satisfaction means that the faculty (employees) engages in cutting-edge research.

b) Customer satisfaction means that students receive their degrees in four years.

c) Customer satisfaction means that the college has a winning athletics program.

d) Customer satisfaction means that fund-raising campaigns are successful.

Stakeholders
A person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization's actions, objectives and policies. Some examples of key stakeholders are creditors, directors, employees,...