Ontario Bank and Trust Company's total output of financial services during the year just ended was valued

Question:

Ontario Bank and Trust Company's total output of financial services during the year just ended was valued at $11 million. The total cost of the firm's inputs, primarily direct labor and overhead, was $10 million.


Required:

1. Compute Ontario's aggregate (or total) productivity for the year.

2. Do you believe this is a useful measure? Why? Suggest an alternative approach that Ontario Bank and Trust might use to measure productivity.


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