Precision Machinery has set standard times for its field representatives to perform certain jobs. The standard time

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Precision Machinery has set standard times for its field representatives to perform certain jobs. The standard time allowed for routine maintenance is 2 hours (i.e., "standard output" = 0.5 jobs per hour). One of Precision's field representatives records the results below. Calculate the rep's efficiency for each customer and her average efficiency. Interpret the results.

CUSTOMER ACTUAL TIME REQUIRED TO
PERFORM ROUTINE MAINTENANCE
ABC Company.............. 1.8 hours
Preztel ..................2.4 hours
SCR Industries.............. 1.9 hours
BeetleBob.............. 1.8 hours

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