Reconsider Example 11.1 ( Surfside Hotel), because rising costs now have resulted in a $ 100 opportunity

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Reconsider Example 11.1 ( Surfside Hotel), because rising costs now have resulted in a $ 100 opportunity loss from a no- show. Assume that the no- show experience has not significantly changed and that the resulting loss when a guest is overbooked still is $ 100. Should Surfside revise its no- show policy?
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Service Management Operations Strategy Information Technology

ISBN: 517

8th Edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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