Refer to the University of California, Berkeley, and cashier's office balanced scorecard in Exhibit.

REQUIRED
A. Describe how each of the following measures might be calculated (be specific about the data used):
1. Injury/illness rate
2. Expenditures as a percent of budget
3. Percent of days that the office balanced within $1
4. Customer satisfaction survey
B. Assuming the type of data and calculation you described in part (A), provide one advantage and one disadvantage for eachmeasure.

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Physical Plant Director's Office, Safety Office, and Human Resources Office Cashier's Office People People Objective: Excellent Workplace Climate Objective: Promote Learning and Employee Development Objective: Improve Employee Health and Safety Measure: Staff climate survey Measure: Staff individua learning plans Measures Objective: Excellent Workplace Climate Objective: Promote Learning and Employee Development Objective: Improve Employee Health and Safety Measure: Staff climate survey Measure: Staff individua learning plans Measures Injurylillness prevention plan Injurylillness rate Injury/illness prevention plan Injurylillness rate Resources Resources Objective: Sound Financial Performance Objective: Sound Financial Performance Measure: Expenditures as a percent of budget Objective (Safety Office): Reduce Lost Time Caused by Work-Related Injuries Measure: Expenditures as a percent of budget Measure: Lost time from work-related injuriesa Objective (Human Resources Office): Meet and Maintain Staffing Needs Measures: Hirings achieved within 45 daysa Turnover rate Processes Processes Objective (Safety Office): Improve Employee Safety Objective: High Level of Accuracy Measures: Measure: Percent of days that the office balanced within $1 Objective: Reengineer Noncore Processes Percent of staff receiving a safety peer review Percent of VDT assessments completed Measure: Percent of special services identified for conversion/ reengineering Service Service Objective: Satisfied Customers Objective: Satisfied Customers Measure: Customer satisfaction survey Objective: Effective Training Programs Measure: Customer satisfaction survey Measure: Evaluation of training sessions Data are for the entire Physical Plant-Campus Services Department. SOURCE: Available at 128.32.24 1.181 /BalancedScorecards/Home.htm (accessed October 11, 2003). © The University of California. Permission for the publication or other use of the Balanced ScoreCard name and Diagram thereof may be granted only by The University of California