Savvy Tailor Shop has two general types of customers, labelled A and B, who require custom tailoring and alterations. The process flowcharts for each are shown in Figure 5.13. After step T1, Type A customers proceed to step T2 and then to any of the three workstations at T3, followed by step T4, and then step T7. After step T1, Type B customers proceed to step T5 and then steps T6 and T7.
a. What is the effective capacity of Savvy Trim Shop in terms of the numbers of Type A customers who can be served in an hour? Assume no customers are waiting at steps T1 or T7.

b. If 30 percent of the customers are Type A customers and 70 percent are Type B customers, what is the average capacity of the Shop in customers per hour?
c. Assuming that the arrival rate is greater than five customers per hour, when would you expect Type A customers to experience waiting lines, assuming no Type B customers in the shop? Where would the Type B customers have to wait, assuming no Type A customers?

Transcribed Image Text:

(14 T2 (13) T3-b (10) T4 (18) Type A T1 (12) Type A or B? T7 10) туре в 1 T5 TB