Select a service at your school, such as financial aid, bookstore, curriculum advising, and so on. Propose

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Select a service at your school, such as financial aid, bookstore, curriculum advising, and so on. Propose a redesign of this service and its service delivery system. First, baseline the current service and system, and then suggest how to redesign and improve it. Make use of chapter ideas as best you can.
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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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