Steve Blass owns two fast food restaurants in Delaware: one located in Stanton and another located in

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Steve Blass owns two fast food restaurants in Delaware: one located in Stanton and another located in Newark. Steve has recorded customer satisfaction ratings for both locations on a scale of 1 to 5 (5 = Most satisfied). The following table summarizes the data:

a. Calculate the mean satisfaction rating at each location.

b. Calculate the standard deviation of each distribution.

c. What conclusions can be drawn from these results?

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Business Statistics

ISBN: 9780321925121

2nd Edition

Authors: Robert A. Donnelly

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