18.12 Answer TRUE or FALSE to the following statements about the balanced scorecard method of performance measurement.

1 The balanced scorecard is helpful to managers who are not accountants because it uses only non-financial measurements of performance.

2 The balanced scorecard can help managers by cutting down information overload.

3 A problem with the balanced scorecard is that it uses the same performance measurements across all companies, and sometimes these are not appropriate.
4 In order to use the balanced scorecard effectively, managers must be able to link performance measurement to the overall business strategy.