According to Telstras 2018 Remuneration report, 40 per cent of the executive variable remuneration plan (EVP) was
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According to Telstra’s 2018 Remuneration report, 40 per cent of the executive variable remuneration plan (EVP) was based on customer performance measures. Discuss the reasons why the board has linked executive remuneration to customer satisfaction ratings.
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Customer satisfaction is a nonfinancial performance measure that can be considered a lead indica...View the full answer
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