1. Which of the following is not a Balanced Scorecard perspective?
a. Learning and growth
b. Customer
c. Business process
d. Financial
e. All of the above are Balanced Scorecard perspectives.

2. Which of the following is not a type of business process in the Balanced Scorecard framework?
a. Operations management
b. Customer management
c. Innovation
d. Regulatory and social
e. All of the above are types of business processes.

3. Which of the following describes the purpose of a strategy map?
a. A graphical description of expected cause-and-effect linkages among Balanced Scorecard perspectives
b. A list of the company’s mission, vision, and values
c. A representation of the company’s strategic priorities
d. Both a and b
e. Both a and c

4. Which of the following does not describe a step in the Balanced Scorecard management process?
a. Formulate the strategy
b. Translate the strategy into strategic objectives
c. Link objectives to operations
d. Monitor performance and provide feedback
e. All of the above describe steps in the Balanced Scorecard management process.

5. Which of the following do not describe characteristics of enterprise IT?
a. Enhance individual worker productivity
b. Automate transaction processing
c. Integrate processes
d. Provide general customer service
e. Monitor performance and support decision making

6. Which of the following would be an example of network IT?
a. Spreadsheets
b. E-mail
c. ERP systems
d. CRM systems
e. None of the above

7. Which of the following is an example of function IT?
a. Spreadsheets
b. E-mail
c. ERP systems
d. CRM systems
e. None of the above

8. Which of the following is not a role of IT in the Balanced Scorecard management process?
a. Strategy development support
b. Long-term budget forecasting
c. Transaction processing
d. Reporting
e. All are roles of IT in the Balanced Scorecard management process.

9. What is one reason that a Balanced Scorecard might be considered “balanced”?
a. It includes four perspectives.
b. It includes both leading and lagging performance indicators.
c. It includes a large base.
d. It is widely used by organizations around the world.
e. All of these are reasons that it is balanced.

10. Which of the following is the ultimate objective for the financial perspective in for-profit organizations?
a. Brand image
b. Productivity
c. Growth
d. Shareholder value
e. None of these is the ultimate objective