Clint Grace is the owner of a chain of regional department stores and has been in the business for more than 30 years. He has definite ideas about how department stores should be run. He is financially conservative and is reluctant to make expenditures that do not have a clear financial payoff.

In recent years, the stores’ profitability has declined sharply, and customer dissatisfaction is at an all-time high. Store managers never know exactly how much inven¬ tory is on hand and when purchases are needed until a shelf is empty. Clint asks you to study the reason for the profitability decline and to recommend a solution. During your research you find that the current AIS is inefficient and unreliable and that the company’s processes and procedures are out of date.

You believe the solution is to reengineer the business processes at the department stores and in the central office. What are some challenges you might face in reengi¬ neering Clint’s stores? Knowing what you do about Clint’s personality, how will you present your recommendation?