One-time costs of system development include all of the following except:

a. Site preparation.

b. Hardware maintenance.

c. Programming.

d. Hardware acquisition.

e. Data conversion.

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Questions 13 and 14 are based on the following information and deal with a critique of the cost- benefit analysis portion of the feasibility study. When management decides to implement a man- agement information system in a segment of the com- pany, the decision is often based upon a feasibility study conducted by the systems department. Listed below are terms and examples of them used in the sec- tion of the study dealing with the cost-benefit analysis. Terms Tangible cost Intangible cost Tangible benefits Intangible benefits Examples Development cost Imputed interest Cost displacement Improved decisions The feasibility study identifies the major benefits of the new management information system. Many of the benefits are intangible, such as improved deci- sion-making capability and effectiveness, better cus- tomer relations, and improved employee morale.