The Randell Company is a medium-sized toy manufacturer. The information services division of this company is composed of user services, systems programming, and systems maintenance. In addition, the company has a batchoriented accounts receivable system. All the databases related to accounts receivable are maintained by the systems programmer. Recently, a minor bug was detected in the accounts receivable program. The procedure to correct the bug was as follows: First, it was reported to the systems programmer by a member of the accounting staff; next, the systems programmer discussed the problem with the head of systems programming and agreed to an appropriate change; then the individual who reported the problem was notified that appropriate corrective action was being taken.

Required 

Evaluate the procedures used in the Randell Company for program modification.