When a subsystem’s goals are inconsistent with the goals of another subsystem, or with the system as a whole, it is called

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a. goal conflict. [Correct. When a subsystem’s goals are inconsistent with the goals of another subsystem or the system as a whole.]

b. goal congruence. [Incorrect. When a subsystem achieves its goals while contributing to the organization’s overall goal.]

c. both definitions are wrong. [Incorrect.]