Listed below are three problems that can occur within the customer service process for Kentucky Fried Chicken (KFC). For each problem, indicate (1) a control activity that could prevent or detect the problem and (2) a performance indicator that could be used to monitor the problem. Be specific.

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Description of Problem A salesman sold a large order of processed chicken to a local fast food chain at a price below cost because he did not know that the price of chicken parts had increased recently due to international shortages associated with the H5N1 bird flu virus. A special sales promotion involving giving away action figures from a new movie failed because the movie was a flop. The expected increase in sales did not occur. Several receipts from customers were entered into the accounting system twice because the clerk responsible for data entry took a coffee break and forgot which items had been previously entered. Suggested Control Suggested Performance Activity Indicator