Which of the following is least likely to be a function performed by the help desk/technical support
Question:
Which of the following is least likely to be a function performed by the help desk/technical support area?
a. Modifying end-user databases to correct errors and irregularities
b. Acquiring hardware and software on behalf of end users
c. Determining the source of problems with production systems and initiating corrective actions
d. Controlling the implementation of software upgrades
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