Which of the following situations is most conducive to use of the soft-systems approach to eliciting the

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Which of the following situations is most conducive to use of the soft-systems approach to eliciting the requirements for an information system?

a. Substantial political conflicts exist among users in relation to their requirements

b. Users will not agree that a problem exists which needs to be resolved via the system

c. Users are willing to engage in self-reflection and learning to tease out their requirements

d. Users agree that behavioral and quality-of-working-life issues are more important in the system than task-accomplishment issues

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