Questions and Answers of Accounting Essentials For Hospitality Managers

If Stephen continues to refuse to relinquish the tip, what steps, if any, can management take to force him to do so?
Can Stephen voluntarily withdraw from the tip-pool arrangement and still maintain his club employment?
Does Ms. Cooper have the right, under at-will employment, to terminate Gerry?
If Ms. Cooper has no records documenting her actions in cases similar to Gerry’s, is it likely she will be able to help defend her organization against a discrimination charge?
How would you advise Ms. Cooper to handle tardy employees in the future?
Do you believe Carolyn was terminated or that she resigned from her position?
Do you believe Carolyn is eligible for unemployment compensation?
Whose position would you prefer to defend in the unemployment compensation hearing? Why?
Do you feel Chef Hayhoe’s evaluation of Naomi is valid?
Based on Chef Hayhoe’s recommendation, would you recommend Naomi for the executive chef’s position at the new account?
How would you respond if the new client objected to the appointment of Naomi based on her pregnancy?
Compose an employment offer letter that does not jeopardize the at - will employment status of an assistant manager of a quick - service restaurant.
Draft a voluntary tip - pooling arrangement for use in a sports bar that employs both bartenders and waitstaff. Assume that 75 percent of sales are generated in the seating area and 25 percent are
Define the following concepts as they relate to sexual harassment.Zero tolerance Prevention Investigation Resolution
Use the Internet to look up and identify whether tip pooling is permitted in the state where you work or go to school. Cite your information source and the path to get there.
Contrast the concepts of at - will employment and wrongful termination.
List and discuss four advantages of an in - house dispute resolution plan.
Discuss the pros and cons of tying an employer ’ s unemployment insurance tax rate to the number of claims successfully filed by ex - employees.
Detail a procedure for establishing the “ cost ” of providing lodging to summer college students employed by a theme park and living in dormitory - style housing provided by the park. Explain why
Prepare a five - minute training session for your staff that emphasizes the importance of preventing, rather than reacting to, legal liability. Give an example of a situation where this might arise.
Give an example, other than the one mentioned in the text, of a recent change in federal, state, or local law that has impacted the hospitality industry. Explain why you believe the law was enacted
Give a hospitality example of the importance that “ selection ”makes in the STEM process.
Give a hospitality example of the importance of “ teaching ”in the STEM process.
Give a hospitality example of the importance of “ education ”in the STEM process.
Give a hospitality example of the importance of “ managing ”in the STEM process.
A vendor has agreed to clean your hotel carpets at a very competitive price.In a telephone conversation with you, the vendor states that if it gets the contract, members of its staff will “ do your
Using the World Wide Web, locate a state law of any type that relates to business operations. Use your search engine to help. Keywords to use include:“ state, ” “ laws, ”and “ business. ”
How federal governmental agencies are involved in regulating the hospitality industry.
How to analyze the various roles of state governmental agencies that regulate the hospitality industry.
How to identify local governmental agencies involved in regulating the hospitality industry.
To recognize those national and international agencies and departments charged with monitoring and regulating the travel industry.
How to properly respond to an official inquiry or complaint from a regulatory entity
Did the facility fulfill its obligation to provide a safe working environment for Mr. Magana?
What should Mr. LaColle have done to avoid an OSHA violation?
What is the likely cause of the man’s illness?
Based upon what you know about reasonable care for guests, what action would you expect your management team to take relative to the man’s illness?
What would your position be if your hotel was later sued by the couple, claiming you had failed to warn them of local health risks?
What could Mr. Flood have done to avoid his difficulty?
What responsibility, if any, does the hotel now have to Mr. Flood?
What role did the FAA likely play in this situation?
What issues will you consider as you prepare your statement to the city council?
What message do you believe the majority of citizens in your community will support?
Where will you turn for advice and counsel in preparing your statement?
Will it make a difference to you if you know that the local television station will cover the council meeting?
Analyze the role of at least three federal entities that regulate the hospitality industry. Why do you think the federal government feels the need to be involved with regulation in each of these
Tip reporting is mandatory. Create a memo to a restaurant staff describing why they should comply.
Secure a material safety data sheet and compare its content to the list of required items detailed in this chapter.
Review the protected classes identified by the EEOC and determine if others should be added.
List five reasons a state’s alcohol beverage commission might revoke a liquor license. Prepare a five-minute bartender training session that addresses one of these reasons and how a restaurant or
Discuss the role of atleast four of the eight federal regulatory bodies examined in this chapter.
Define the roles of the WTO, the IACO, and the WHO as they relate to travel.
Using the Internet, locate the home page of your state hotel and restaurant association. Secure the name of the person in the organization responsible for monitoring regulatory changes affecting the
Log on to www.HospitaltyLawyer.com and review the OSHA summary update in the National Library?
What is described by the acronym AIDA? Who or what is being targeted?LO.1
Discuss the concept of supply and demand. Why is this especially important in hospitality and tourism?LO.1
Who or what is the primary target of a marketing mix?LO.1
Marketing is considered a relationship development process. Why? Explain fully.LO.1
What impact is social networking having on marketing departments within hospitality and tourism organizations?LO.1
Briefly describe each of the primary lodging demand segments:a. Business Groupsb. Business Individualsc. Pleasure Groupsd. Pleasure Individuals LO.1
Why is maintaining your hospitality facility so important?LO.1
What comprises the physical plant?LO.1
What is curb appeal? Discuss why this affects your properties image.LO.1
What are the responsibilities of the physical plant manager or maintenance engineer?LO.1
Whatis the relationship between the general manager and maintenance engineer with regard to the physical property?LO.1
What is the financial relationship between repair, guest satisfaction, and cost?LO.1
Name and discuss the engineering systems.LO.1
Name and define the three types of maintenance.LO.1
What is life cycle costing? Why is it important?LO.1
Why is security so importantt o a hospitality facility? —LO.1
What is the importance of the Americans with Disabilities Act?LO.1
How do you feel about people and are you willing to serve them?¢ Taking care of guests is the reason that you go into business, and so before you start your own business you have to be ready to work
Do you have the energy to start your own business?¢ Ittakes a lot of energy and hours to start up a business—are you prepared to work hard to create a business that you can be proud of?LO.1
How persistent and flexible are you?* You have to be ready to work through problems and be creative with solutions that make the most sense for you and your guests.LO.1
What is your hands-on quotient, and are you ready to provide unwavering service?¢ When you start a business, you need to be hands on and do what it takes to create a name for yourself and your
How do you feel about business and the ability to get things done through other people?* You have to be able to delegate and get things done through other people to maintain a work-life balance.LO.1
How well do you handle conflict?¢ Part of owning and operating a business is being able to handle conflicts that come up through day-to-day operations—conflicts with vendors, guests, employees,
How is your sense of humor?* Keeping a positive attitude and sense of humor will help you achieve your goals and will help you deal with any situations that may come along.LO.1
What skills does Tim believe that he has that would make him a great business owner?LO.1
How has Richard Keller been so successful over the years?LO.1
What is good or bad that Tim talked to his boss, Richard Keller, about his entrepreneurial skills?Why?LO.1
Is it important to understand Tim’s management style to answer the preceding questions? Why or why not?LO.1
Imagine being an independent owner/operator of a small grocery store in a large urban area of the country. What are the skills that you would most likely use on a regular basis, and what are the
What are the similarities and differences of the management functions of planning and organizing?LO.1
What is the primary management style that you use when you lead people?LO.1
What is the management style that your manager uses, and is it effective? Why or why not?LO.1
How can the model of management help with a new manager just starting off in her career in the management of a service organization?LO.1
What skills does it take to be an entrepreneur in the hospitality and service business? Do you have those skills?LO.1
Who owns the business that you work for? Is it a corporation or an independent operation? Or some other format of ownership?LO.1
What are some of the benefits to joining an industry association in the hospitality or tourism field?LO.1
How can you determine for what purpose an industry association is formed? What are some of the basic governing documents of an industry association?LO.1
Explain the process of rating a hotel or restaurant property. What are the oldest, most-respected rating organizations in the United States?LO.1
lf a hotel or restaurant is downgraded in a rating system, travel agents may take notice. Do you think industry ratings matter? Why or why not?LO.1
How old is the hospitality business?LO.1
Identify a specific example of the hospitality business prior to the year 1700.LO.1
Identify a famous hotel that was built during the period 1800-1899.LO.1
Identify one pioneering company in each of the following parts of the hospitality industry: hotel, restaurant, cruise line, theme park. Briefly describe the history of each of these companies, and
How did economic, technological, and social context influence the evolution of the hospitality industry in the past?Explain and provide a specific example.LO.1
How have the organization and structure of the hotel industry changed over time? Explain and provide a specific example.LO.1
What is brand heritage? What is heritage tourism? How do these concepts relate to each other? Define and explain.LO.1
What is the author's definition of management?LO.1

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