Four call service representatives were monitored over a period of three months. After each call, every customer
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Four call service representatives were monitored over a period of three months. After each call, every customer was asked whether they were satisfied with the service by answering “Yes” or “No.” The following data were obtained:
Can we conclude that there is an association between the person who answers the call and customer satisfaction?
Transcribed Image Text:
Satisfied Dion 172 28 Yes No Representative Susan Alice Anthony 118 150 140 82 50 16
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