The Harps grocery store chain buys its paper goods (paper towels, toilet paper, tissues) in bulk from one supplier to get a discount. Assume that about once a month it runs out of stock of a few of these items. Harps is concerned that these stockouts are causing customers to shop elsewhere, and it is attempting to understand whether the issues are in its purchasing procedures or its supply chain. Use the steps in the SOAR analytics model to specify Harps’ question and to suggest how its business analysts will obtain the data, analyze the data, and report the results.